Shugah FZ LLC Privacy Policy Effective: November 2018



At Shugah FZ LLC, we believe it is important to protect the privacy of our customers, as well as the privacy of visitors to our web site. We know that you care about how your personal information is collected, updated, used and shared.

Welcome to this internet website and or mobile application offered by or in connection with Shugah FZ LLC (collectively, “we”, “us” or “our”). As used in this privacy policy (the “Privacy Policy”), the singular term “Platform” includes https://shugah.co/ as well as any and all websites and or mobile applications and all devices or applications that collect personal information from you that we or our successors, parents, subsidiaries, affiliates and related companies or other companies under a common control that we may have now or in the future (“Affiliated Companies”) operate that link to this Privacy Policy, web pages within each such website, device or application, any equivalent, mirror, replacement, substitute or backup website, device or application, and web pages that are associated with each such website, device or application. We respect your privacy and are committed to protecting personally identifiable information you may provide us through our Platform. We have adopted this Privacy Policy to explain what information may be collected in connection with our Platform, how we use this information (including use by our Affiliated Companies) and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through our Platform or through other means and devices described below and does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms of Use posted on our Platform [https://shuhah.co], sets forth the general rules and policies governing your use of our Platform. Depending on your activities when visiting our Platform, you may be required to agree to additional terms and conditions. We generally keep this Privacy Policy posted on our Platform and you should review it frequently, as it may change from time to time without notice. Any changes will be effective immediately upon the posting of the revised Privacy Policy. It is your responsibility to monitor and review any updates to this Privacy Policy. Your continued use of this Platform, or online services provided by us, after such posting, will be deemed your acceptance of these changes to our Privacy Policy. WHEN YOU ACCESS OUR PLATFORM, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY CHANGES WE MAY SUBSEQUENTLY MAKE, IMMEDIATELY STOP ACCESSING OUR PLATFORM.

A. INFORMATION WE COLLECT

Our Platform typically collects two kinds of information about you: (a) information that you provide that personally identifies you; and (b) information that does not personally identify you that we automatically collect when you visit our Platform or that you provide us.

(1) Personally Identifiable Information: Our definition of “personally identifiable information” includes any information that may be used to specifically identify or contact you, such as your name, mail address, phone number, etc. As a general policy, we do not automatically collect your personally identifiable information when you visit our Platform. In certain circumstances, we may request, allow or otherwise provide you an opportunity to submit your personally identifiable information in connection with a feature, program promotion or some other aspect of our Platform. For instance, you may: (a) provide your name, address, email address, and phone number via the Platform; (b) provide certain demographic information about yourself (e.g., age, gender, purchase preference, usage frequency, etc.) when participating in a survey, poll or blog; or (c) post a general comment and/or recommendation on our Platform. Certain information may not be personally identifiable when standing alone (e.g., your age), but may become so when combined with other information (e.g., your age and name). Whether or not you provide this information is your choice; however, in many instances this type of information is required to participate in the particular activity, realize a benefit we may offer, or gain access to certain content on our Platform.
(2) Non-Personal Information: Our definition of “non-personal information” is any information that does not personally identify you. Non-personal information can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your personally identifiable information. We also automatically collect certain non-personal information from you when you access our Platform. This information can include, among other things, demographic information, IP addresses, the type of browser you are using (e.g., Chrome, Firefox, Safari, etc.), the third party Platform from which your visit originated, the operating system you are using (e.g., Windows 10, Mac OS, iOS, etc.), the name of your Internet service provider (e.g., FiOS, Charter, etc.), the search terms you use on our Site, the specific web pages you visit, and the duration of your visits.

B. HOW WE USE & SHARE THE INFORMATION COLLECTED

(1) Personally Identifiable Information: The personally identifiable information you submit to us is generally used to carry out your requests, to respond to your inquiries, to better serve you, or in other ways naturally associated with the circumstances in which you provided the information. We may also use this information to later contact you for a variety of reasons (any by a variety of means, including email, direct mail, telephone, text message, social media, etc.), such as customer service, providing you promotional information for our products or those of our Affiliated Companies, to communicate with you about content or other information you have posted or shared with us via our Platform, to manage transactions (if any) for any goods that you order from us or any of our agents or for the fulfillment of such transactions (e.g., delivery). The personal information you provide in connection with placing an order may be used by an authorized vendor to fulfil that order. We may share your personally identifiable information with third parties such as our co-promotional partners and others with whom we have marketing or other relationships. We may also share your information with our business partners who assist us by performing core services (such as hosting, billing, fulfilment, data storage, security, processing credit card payments, and delivering packages) related to our operation of this Platform, processing and fulfilment of product orders, and/or by making certain Platform functionality available to our users. Those business partners will only use your information to carry out their specific business obligations to us. You may opt-out from receiving future promotional information from us or our Affiliated Companies, or direct that we not share your information with any Affiliated Companies, as set forth below. Whether or not you opt-out is your choice; however, in many instances this type of information is required to participate in the particular activity, realize a benefit we may offer, or gain access to certain content on our Platform.
(2) Non-Personal Information: We use non-personal information in a variety of ways, including to help analyse site traffic, understand customer needs and trends, carry out targeted promotional activities, better target advertising and advertising campaigns, and improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our Affiliated Companies and third parties to achieve these objectives and others, but remember that such information is anonymous information that does not personally identify you.
(3) Demographic Information: We use a variety of Third Party Analytics tools including Google Analytics to Platform users’ demographic information to better customize our advertising and advertising campaigns, targeting both existing and potential Platform users.

C. OTHER USES & INFORMATION

(1) IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers (computers that “serve up” web pages) automatically identify your computer by its IP address. When visitors request pages from our Platform, our servers typically log their IP addresses. We collect IP addresses for purposes of system administration, to report aggregate information to others, and to track the use of our Platform. IP addresses may also be shared as provided in this Privacy Policy. IP addresses may be associated or linked to identifiable users of the Platform.
(2) Cookies, etc.: “Cookies” are small text files from a Platform that are stored on your hard drive. These text files make using our Platform more convenient by, among other things, saving your passwords and preferences for you. We may analyse the information derived from these cookies and other technological tools we employ (such as clear gifs/web beacons) and match this information with data provided by you or another party. We may provide our analysis and certain information to third parties (who may in turn use this information to provide advertisements tailored to your interests). In some cases, this may involve disclosing identifiable information about you. Please note that advertisers that serve advertisements on our Platform and third-party content providers that serve content on our Platform may also use their own cookies and other technological tools which are subject to the advertisers’ or third-party content providers’ privacy policies, not this Privacy Policy. If you are concerned about the storage and use of cookies, you may be able to direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive through your Internet browser or other programs. Please note, however, that some parts of our Platform will not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.
(3) Email Communications: If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, social security numbers, or bank account information, to us by email. However, aside from our reply to such an email, it is not our standard practice to send you email unless you request a particular service or sign up for a feature that involves email communications, it relates to purchases you have made with us (if applicable) (e.g., product updates, customer support, etc.), we are sending you information about our other products and services, or you consented to being contacted by email for a particular purpose. In certain instances, we may provide you with the option to set your preferences for receiving email communications from us; that is, you can agree to receive some communications but not others. You may “opt out” of receiving future commercial email communications from us by following the instructions at the bottom of most emails we send, or as provided below; provided, however, we reserve the right to send you transactional emails such as customer service communications.
(4) Transfer of Assets: We may share your information with our Affiliated Companies, in which case we will require them to honour this policy. As we continue to develop our business, we may sell or purchase assets. In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personally identifiable information that you provide and other information concerning your relationship with us.
(5) Other: Notwithstanding anything herein to the contrary, we reserve the right to use IP addresses to identify a visitor or disclose any personally identifiable or non-personal information about you if we believe that such action is necessary to: (a) fulfil a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Platform, or other users; (d) respond to claims that any posting or other content violates the rights of third parties; (e) in an emergency, protect the health and safety of our Platform’s users or the general public; or (f) enforce compliance with our Platform rules.
(6) Images: We collect users image for their own peronal touch on the app

D. PUBLIC FORUMS

We may offer chat rooms, blogs, message boards, bulletin boards, or similar public forums where you and other users of our Platform can communicate. The protections described in this Privacy Policy do not apply when you provide information (including personal information) in connection with your use of these public forums. We may use personally identifiable and non-personal information about you to identify you with a posting in a public forum. Any information you share in a public forum is public information and may be seen or collected by anyone, including third parties that do not adhere to our Privacy Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our Platform.

E. WIRELESS MARKETING SERVICES

We may provide you with the opportunity to register for special promotions, services, news, programming, and information delivered via text messaging and other wireless devices such as mobile phones and, in the event we do so, users are required to provide their express consent to receive such information, either by registering on the Platform or via their wireless device (or both). We may require you to consent again in a subsequent confirmation message. Such services and promotional opportunities are provided by our third party affiliates. The information requested as part of the online registration process may include your wireless telephone number or email address, but only if specifically requested, and your carrier’s name. Additional information may be requested for specific promotions, such as a user’s preferences regarding goods or services, choices of music or artists, or other similar survey information. Depending on the promotion, we may also collect an email address or other contact information, and depending on the information collected, you may also be required to confirm your agreement to this Privacy Policy and the Terms of Use. If you register for wireless marketing services, you understand and agree that you will be charged by your wireless carrier for all messages sent to you. Standard messaging rates will apply, unless noted otherwise. Under no circumstances will we be responsible for any wireless email or text messaging charges incurred by you or by a person that has access to a your wireless device, telephone number, or email address. You may cancel one or more services via your wireless device at any time by using the unsubscribe mechanism provided by at the time the message is sent, or by sending a text message that says “UNSUBSCRIBE.” We will then terminate your registration for the most recent wireless service sent to you. If you unsubscribe, the service(s) will be terminated immediately and will cancel your previous opt-in. You understand, acknowledge and agree that we may, in our sole discretion and without liability to any user, terminate any offer of any specific wireless marketing service or all wireless marketing services at any time without advance notice. We may provide notice of terminations or changes in services on this Platform.

F. CHILDREN

The features, programs, promotions and other aspects of our Platform requiring the submission of personally identifiable information are not intended for anyone under 18 years of age. We do not knowingly collect personally identifiable information from children under the age of 18. If you are a parent or guardian of a child under the age of 18 and believe he or she has disclosed personally identifiable information to us, please contact us at [email protected]. A parent or guardian of a child under the age of 18 may review and request deletion of such child’s personally identifiable information as well as prohibit the use thereof.

G. KEEPING YOUR INFORMATION SECURE

We have implemented security measures to protect against the loss, misuse and alteration of the information under our control, including Secure Sockets Layer (SSL) technology to encrypt the transmission of non-public personally identifiable financial and transaction information over the Internet.

We also utilize additional security devices such as firewalls, security patches, and anti-virus programs, to protect non-public personally identifiable information. Please be advised, however, that while we strive to protect your personally identifiable information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information. You agree to be solely responsible for keeping your Platform user identification, password, and any other login information confidential. In the unfortunate event that your “personally identifiable information” (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by e-mail (at our sole and absolute discretion) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Shugah FZ LLC will not pass any debit/credit card details to third parties.

H. OTHER SITES/LINKS

Our Platform may link to or contain links to other third party Platforms that we do not control or maintain, such as in connection with purchasing products referenced on our Platform, social media and banner advertisements. We are not responsible for the privacy practices employed by any third party Platform. We encourage you to note when you leave our Platform and to read the privacy statements of all third party Platforms before submitting any personally identifiable information.

I. CONTACT & OPT-OUT INFORMATION

You may contact us as at [email protected] if you: (a) have questions or comments about our Privacy Policy; (b) wish to make corrections to any personally identifiable information you have provided; (c) want to opt-out from receiving future commercial correspondence, including emails, from us or our Affiliated Companies; or (d) wish to withdraw your consent to sharing your personally identifiable information with others. We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfil certain requests while allowing you access to certain benefits and features of our Platform.

J. SOLE STATEMENT

This Privacy Policy as posted on this Platform is the sole statement of our privacy policy with respect to this Platform, and no summary, modification, restatement or other version thereof, or other privacy statement or policy, in any form, is valid unless we post a new or revised policy to the Platform.